Felix Expo Logistics | INO Summit 2025 Bag Sponsor

We are honored to have Felix Expo Logistics (M) Sdn Bhd from Malaysia as our esteemed Bag Sponsor for INO Summit 2025! A valued OPCA member since 2020, Felix Expo Logistics has continuously demonstrated its expertise in freight forwarding, specializing in exhibitions, fine arts, project cargo, concerts, events, and sports logistics. Their dedication to delivering seamless logistics solutions has made them a trusted partner in the industry. As OPCA, we conducted an exclusive interview with Chandra Ganesh and Veena Mohan from Felix Expo Logistics to gain insights into their journey, specialized services, and the value of strong logistics networks.

1. Could you share the story behind your company’s entry into the freight forwarding industry and how it has evolved over time?

Felix began as a moving company in the early 2000s. By 2007, it had expanded its services to include international and local exhibitions, fine arts, project cargo, and customized solutions for concerts, events, and sports logistics.

Our clientele includes companies from the aviation, oil & gas, and heavy equipment industries.

We proudly hold the following accreditations:

• Exhibition sector: IELA (since 2017), MACEOS (since 2015)
• Project & Oil & Gas sector: OPCA (since 2020), MOGSC (since 2023)
• Concert & events sector: ALIFE (since 2022)
• Relocations, inbound & outbound sector: MDBC (since 2010), IAM (since 2018), Cornet (since 2019)

2. Could you highlight key milestones in your company’s history and how your experience has shaped your position in the market today?

Highlighting the key milestones that have propelled Felix to its current market position:

Aviation: Felix has undertaken various significant projects, including:

• Dismantling aircraft from multiple countries, such as Korea, China, Malaysia, and Thailand.
• Handling logistics for aircraft parts from renowned aviation and MRO companies.
• Relocating hangar equipment from Subang Airport to KLIA 2 for a well-known low-cost carrier.
• Managing the shipment of Super Puma helicopters.

Heavy Lift: Felix excels in heavy lift logistics and has successfully managed:

• Logistics for various OOG cargo via breakbulk, flat rack, and ship-to-ship transport.
• Transporting gensets to islands and plantations, each weighing 34T and above.
• Handling gas compressors, hydraulic oils, and other equipment for well-known O&G companies.
• Providing logistics for pressure vessels for fabricators.

Sports: Felix has made significant contributions to sports logistics, including:

• Managing logistics for the FIFA Under-17 tournament in Indonesia across Surakarta, Surabaya, Jakarta, and Bandung.
• Handling the transportation of sports cars for MotoGP events.

Concerts: Felix has played a crucial role in entertainment logistics by:

• Managing logistics for high-profile concerts featuring artists like Billie Eilish, Jackie Cheung, JJ Lin, the SG Chinese Orchestra, and events like One FC.

3. Which project cargo services do you offer, and what distinguishes your company from other project cargo providers in your country?

In the realm of project cargo, Felix offers a diverse range of specialized services:

• Heavy Machinery Handling: Managing the transportation of large and heavy machinery, requiring careful planning and execution.
• Complex Logistics Solutions: Providing tailored solutions for oversized and high-value cargo, ensuring safe and efficient delivery.
• End-to-End Project Management: Offering comprehensive logistics management from initial planning to final delivery.
• Multi-Modal Transportation: Utilizing a combination of road, sea, breakbulk, flat rack, RoRo, and air transport to optimize delivery routes and schedules.
• Customs Clearance Expertise: Facilitating smooth and efficient customs clearance to avoid delays and complications.
• Site Supervision and Installation: Providing on-site supervision and installation services to ensure proper cargo positioning upon arrival.

What sets Felix apart from other project cargo providers in Malaysia is our extensive experience and commitment to excellence.
We are accredited by reputable organizations such as OPCA, IELA, MACEOS, ALIFE, MOGSC, MDBC, IAM, and Cornet, which attests to our reliability and high standards.
Our ability to customize solutions for unique challenges ensures that we meet our clients' specific needs and expectations.
With a strong focus on precision and long-term client relationships, our team has earned a trusted reputation in the industry.

 

 

4. What opportunities for improvement do you see in the freight forwarding industry, and how do you think companies can address them?

The freight forwarding industry is continuously evolving, and there are several areas where companies can seek improvement. Here are a few key opportunities:

• Awareness of Sustainability and Environmental Responsibility (ESG):
  As concerns about climate change grow, there is an increasing need for eco-friendly practices. Companies can adopt greener transportation modes, optimize routes to reduce carbon emissions, and invest in sustainable packaging solutions.
  Incorporating ESG principles can lead to sustainable and responsible business practices. Logistics and freight forwarding companies can not only improve their sustainability and ethical standards but also enhance their reputation and attract socially conscious customers and investors.

• Customer Experience:
  Enhancing the customer experience through improved communication and transparency can set companies apart. Offering real-time tracking, proactive updates, and dedicated customer service can significantly boost client satisfaction.

• Training and Development:
  Keeping up with industry trends and technological advancements is crucial. Companies should invest in continuous training and development programs for their employees to stay competitive and innovative.

• Regulatory Compliance:
  Ensuring compliance with international trade regulations can be challenging. Investing in compliance management solutions and staying updated with regulatory changes can help prevent legal issues and delays.

By addressing these key areas, freight forwarding companies can enhance their operations, meet evolving customer expectations, and stay ahead in a competitive market.

5. From your perspective, what is the value of being part of a logistics network, and how has your experience with our network contributed to your success?

Being part of a logistics network offers numerous significant advantages:

• Expanded Reach: Being part of a network allows us to extend our reach to areas we might not have been able to serve independently, providing better coverage and service to our customers.
• Shared Resources: Networks enable members to share resources, resulting in lower operational costs and increased efficiency.
• Best Practices Exchange: Members can exchange best practices, seek advice, and support each other, fostering a collaborative environment.
• Enhanced Credibility: Being part of a reputable network greatly enhances a company's credibility and reliability in the eyes of customers.
• Comprehensive Due Diligence: Vetting potential business partners helps mitigate the risk of bad debts.

For us, being part of a logistics network has been instrumental in our success. It has significantly improved our responsiveness to client needs. With our years of experience, competitive rates, and the right network partners, we have been able to close deals successfully.

Additionally, leveraging the collective knowledge and resources of the network has enabled us to deliver superior service and build lasting relationships with our clients.

We sincerely appreciate Felix Expo Logistics (M) Sdn Bhd for their continued trust and support. Their commitment to precision, customer-focused solutions, and industry collaboration is truly remarkable. We are proud to have them as our Bag Sponsor for INO Summit 2025 and look forward to another successful event together!